Terms of service

Welcome to Iron Reel. These Terms of Service (“Terms”) govern your access to and use of ironreelco.com (the “Site”), including your purchase of products and use of services offered through the Site.

The Site is owned and operated by IRON REEL LLC, located at 1001 S Main St, Ste 600, Kalispell, MT 59901, United States.

Throughout these Terms, “Iron Reel,” “IronReelCo,” “we,” “us,” and “our” refer to IRON REEL LLC, the owner and operator of ironreelco.com. “You” and “your” refer to any visitor, customer, purchaser, or other user of the Site.

By visiting our Site, placing an order, creating an account, or otherwise using our services, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies or notices published on the Site.

If you do not agree to these Terms, please do not access or use the Site or purchase our products.

1. ONLINE STORE TERMS

By using this Site, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian where required by applicable law.

You may not use our products, Site, or services for any unlawful or unauthorized purpose.

You may not transmit viruses, malicious code, or other material intended to interfere with the operation, functionality, or security of the Site.

A violation of these Terms may result in suspension or termination of your access to our services.

2. PRODUCTS AND PRODUCT INFORMATION

Iron Reel offers outdoor-inspired apparel, headwear, accessories, and related lifestyle products, including products featuring hunting, fishing, wildlife, sporting, and outdoor themes.

We make reasonable efforts to display product descriptions, colors, artwork, materials, sizing information, photographs, and other product details as accurately as possible.

However, actual products may vary slightly from what appears on your screen due to factors including:

  • Screen and device color settings

  • Lighting and photography

  • Printing and production processes

  • Fabric texture and material

  • Product size and construction

  • Print placement and scaling

  • Manufacturing tolerances

  • Production batches

Reasonable variations of this nature are not necessarily considered defects.

We reserve the right to modify product descriptions, specifications, designs, prices, availability, or other product information at any time, subject to applicable law.

3. PRINT-ON-DEMAND AND MADE-TO-ORDER PRODUCTS

Many Iron Reel products are produced using print-on-demand, made-to-order, or on-demand production methods.

Production may begin after your order has been submitted and payment has been successfully processed.

Because products may be individually produced, reasonable differences may occur between the product displayed online and the product received.

These may include minor variations in:

  • Artwork positioning

  • Pattern placement

  • Print scale

  • Color tone

  • Stitching

  • Fabric texture

  • Garment measurements

  • Placement relative to seams, collars, sleeves, pockets, brims, or other construction elements

Such reasonable production variations do not normally constitute manufacturing defects.

Please review all product descriptions, photographs, sizing information, and specifications carefully before placing an order.

4. PRODUCT SIZING AND FIT

Sizing may vary between different product categories, styles, and manufacturers.

Customers are responsible for reviewing the applicable size chart and product measurements before placing an order.

Measurements provided on the Site are intended as a guide and may be subject to reasonable manufacturing tolerances.

Fit preferences are subjective. A product that reasonably matches the measurements or sizing information published on the Site is not considered defective solely because the customer prefers a different fit, length, or style.

Returns, exchanges, replacements, and other resolutions involving sizing or fit are governed by our Return & Refund Policy.

5. ORDERS AND ORDER ACCEPTANCE

Submitting an order through the Site does not necessarily constitute final acceptance of that order by Iron Reel.

After placing an order, you may receive an order confirmation email acknowledging that we have received your order.

We reserve the right, where permitted by applicable law, to refuse, limit, or cancel an order for reasons including:

  • Product unavailability

  • Incorrect product or pricing information

  • Payment authorization failure

  • Suspected fraud or unauthorized activity

  • Shipping restrictions

  • Incorrect or incomplete customer information

  • Unusually large or suspicious order quantities

  • Suspected unauthorized resale

  • Violation of these Terms

If we cancel an order after payment has been collected and before fulfillment, the applicable amount will be refunded to the original payment method.

You are responsible for reviewing all order information before completing checkout.

6. ORDER CHANGES AND CANCELLATIONS

Because many Iron Reel products are made to order, production may begin shortly after an order is placed.

If you need to change or cancel an order, please contact us as soon as possible at support@ironreelco.com.

We cannot guarantee that an order can be changed or canceled after it has entered production, fulfillment, or shipment.

Once an order has shipped, any applicable return request will be handled according to our Return & Refund Policy.

7. PRICES AND PAYMENT

All prices displayed on the Site are shown in the currency indicated at checkout.

Prices, promotions, and product availability may change without notice.

Price changes will not normally affect orders that have already been accepted, except where necessary to correct an obvious pricing or technical error and where permitted by applicable law.

We reserve the right to correct pricing, promotional, product-information, or typographical errors.

You agree to provide current, complete, and accurate billing and payment information when making a purchase.

Payment must be successfully authorized before an order can be processed.

Payment processing may be provided by third-party payment providers, and your use of those services may also be subject to their applicable terms and policies.

8. DISCOUNTS AND PROMOTIONS

Discount codes, promotional offers, sale prices, and special offers may be subject to additional terms and conditions.

Unless otherwise stated:

  • Discount codes cannot be combined

  • Discount codes have no cash value

  • Promotions may apply only to selected products

  • Promotions may be limited to certain customers or regions

  • Promotions may have expiration dates

  • Discounts generally cannot be applied retroactively to completed orders

We reserve the right to modify, suspend, or cancel promotions where permitted by applicable law.

9. SHIPPING AND DELIVERY

Processing times, estimated delivery times, shipping charges, tracking information, international shipping conditions, and other fulfillment information are described in our Shipping Policy.

Delivery dates and transit times are estimates unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify your:

  • Full name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State or province

  • ZIP or postal code

  • Country

  • Contact information

Once an order has entered processing or shipment, we may not be able to change the delivery address.

Subject to applicable law, Iron Reel is not responsible for failed delivery, additional shipping charges, or delays resulting from incorrect or incomplete shipping information supplied by the customer.

Orders containing multiple products may be produced or fulfilled at different facilities and may arrive in separate packages.

10. THIRD-PARTY PRODUCTION AND FULFILLMENT

Iron Reel may work with third-party manufacturers, print providers, fulfillment facilities, shipping carriers, and other service providers to produce and deliver products.

As a result, products within the same order may occasionally be produced at different facilities or shipped separately.

The use of a third-party production or fulfillment provider does not change the terms applicable to your purchase from Iron Reel.

Please contact Iron Reel directly regarding questions, problems, returns, or claims involving an order placed through our Site.

11. RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, replacements, exchanges, sizing issues, defective products, incorrect products, and related claims are governed by our Return & Refund Policy.

Please review the Return & Refund Policy before placing an order.

Eligibility may depend on factors including:

  • The reason for the return

  • Product condition

  • Time elapsed since delivery

  • Whether the product was customized or made to order

  • Whether the item is defective or incorrect

  • Whether the item matches the published size information

  • Applicable consumer protection laws

Do not send a product to any return address without first following the return instructions provided by Iron Reel.

Unauthorized returns may not be accepted.

12. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, incorrectly printed, or different from the product ordered, please contact us within the timeframe stated in our Return & Refund Policy.

We may request reasonable supporting information, including:

  • Your order number

  • Photographs of the complete product

  • Close-up photographs showing the issue

  • Photographs of the size tag or product label

  • Laid-flat product measurements

  • Photographs of the packaging

  • Photographs of the shipping label

  • A description of the issue

Please retain the product and original packaging while your claim is being reviewed.

Depending on the circumstances, product availability, and applicable law, an approved claim may be resolved through a replacement, refund, store credit, or another appropriate remedy.

Do not return a damaged, defective, or incorrect product until you have received instructions from our customer support team.

13. PRODUCT MEASUREMENTS

Product measurements may vary slightly due to manufacturing and production processes.

Where a sizing concern is reported, we may request photographs showing the size tag and laid-flat measurements of the product so that we can compare the item received with the published size chart.

Reasonable manufacturing tolerances are not necessarily considered defects.

If a product materially differs from the applicable published measurements due to a production error, the issue will be reviewed under our Return & Refund Policy.

14. ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all transactions made through the Site.

You agree to promptly update your information where necessary so that we can complete transactions and contact you regarding your orders.

We may limit or cancel quantities purchased per person, household, account, payment method, billing address, or shipping address where reasonably necessary to prevent fraud, abuse, unauthorized resale, or other misuse.

15. INTELLECTUAL PROPERTY

Unless otherwise stated, the Site and its contents are owned by, licensed to, or lawfully used by Iron Reel.

Protected content may include:

  • Artwork

  • Illustrations

  • Graphics

  • Patterns

  • Product designs

  • Photographs

  • Videos

  • Logos

  • Trade names

  • Product names

  • Written content

  • Website design

  • Advertising materials

  • Marketing materials

You may not reproduce, copy, modify, distribute, publish, sell, license, commercially exploit, or create derivative works from our protected content without prior written permission from the applicable rights holder.

Purchasing an Iron Reel product does not transfer ownership of any intellectual property rights associated with the artwork, graphics, photographs, designs, or other content appearing on that product.

16. PERSONAL AND NON-COMMERCIAL USE

Products purchased from Iron Reel are intended primarily for personal use unless otherwise agreed in writing.

You may not reproduce our artwork or use our product images, designs, graphics, or other intellectual property to manufacture, market, or sell competing products.

Unauthorized commercial reproduction or distribution of Iron Reel designs or artwork may violate intellectual property laws.

17. THIRD-PARTY SERVICES

Certain aspects of our business may rely on third-party providers, including:

  • Website hosting

  • Ecommerce technology

  • Payment processing

  • Product manufacturing

  • Printing

  • Fulfillment

  • Shipping

  • Analytics

  • Customer communications

Your use of certain third-party services may also be subject to the applicable provider’s terms and privacy practices.

We are not responsible for third-party services or systems outside our reasonable control, except where responsibility cannot legally be excluded.

18. THIRD-PARTY LINKS

The Site may contain links to websites, services, or resources operated by third parties.

These links are provided for convenience and do not necessarily constitute endorsement.

We are not responsible for the content, accuracy, security, availability, privacy practices, products, or policies of third-party websites.

You should review the applicable terms and privacy policies before using third-party websites or services.

19. REVIEWS, FEEDBACK, AND USER CONTENT

If you submit reviews, photographs, videos, comments, feedback, suggestions, or other content to Iron Reel, you represent that you have the right to provide that content.

You may not submit content that:

  • Infringes another person’s intellectual property rights

  • Contains unlawful, threatening, abusive, or defamatory material

  • Contains malicious software or harmful code

  • Contains fraudulent or intentionally misleading information

  • Misrepresents your identity or experience

  • Contains spam or unauthorized commercial solicitations

Subject to applicable law and our Privacy Policy, you grant Iron Reel a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and distribute content that you voluntarily submit for customer service, promotional, advertising, and business purposes.

20. PROHIBITED USES

You may not use the Site or its content to:

  • Violate applicable laws or regulations

  • Engage in fraudulent or deceptive conduct

  • Infringe intellectual property rights

  • Submit false or misleading information

  • Make unauthorized transactions

  • Harass, threaten, abuse, or discriminate against others

  • Upload viruses or malicious software

  • Collect personal information unlawfully

  • Scrape or systematically extract Site content without authorization

  • Circumvent security measures

  • Interfere with the operation of the Site

  • Attempt unauthorized access to our systems

  • Use our intellectual property for unauthorized commercial purposes

  • Engage in activity that could damage or impair the Site or our services

We reserve the right to restrict or terminate access to the Site for prohibited activity.

21. OUTDOOR, HUNTING, FISHING, AND SPORTING CONTENT

Iron Reel products may feature hunting, fishing, wildlife, archery, outdoor sporting, and related lifestyle themes.

Artwork, illustrations, graphics, product descriptions, and marketing materials are intended primarily for apparel, artistic, cultural, and lifestyle purposes.

They should not be interpreted as professional instruction or safety advice regarding:

  • Hunting

  • Fishing

  • Firearms

  • Archery

  • Boating

  • Wildlife handling

  • Outdoor survival

  • Sporting activities

  • Equipment use

Customers are responsible for complying with applicable laws, regulations, licensing requirements, safety procedures, property rules, and professional guidance when participating in outdoor or sporting activities.

22. DISCLAIMER OF WARRANTIES

We make reasonable efforts to provide accurate information, quality products, and reliable services.

However, to the maximum extent permitted by applicable law, the Site and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The Site will always be uninterrupted or available

  • The Site will be completely error-free

  • All information will always be current or free from typographical errors

  • Third-party systems or services will always operate without interruption

Nothing in these Terms excludes, restricts, or replaces warranties, guarantees, or consumer rights that cannot legally be excluded.

23. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, IRON REEL LLC and its owners, officers, employees, affiliates, contractors, suppliers, fulfillment providers, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to your use of the Site, products, or services.

This may include, where permitted by law, loss of profits, revenue, data, business opportunities, or other intangible losses.

Where liability cannot legally be excluded or limited, our liability will be limited only to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

24. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless IRON REEL LLC and its affiliates, owners, employees, contractors, suppliers, and service providers from claims, liabilities, losses, damages, and reasonable expenses arising from:

  • Your unlawful use of the Site

  • Your violation of these Terms

  • Your infringement of another person’s rights

  • Content submitted by you

  • Fraudulent or unauthorized activity associated with your account

This provision does not apply where prohibited by applicable law.

25. PRIVACY

Your submission and use of personal information through the Site are governed by our Privacy Policy.

Please review our Privacy Policy to understand how personal information may be collected, used, stored, shared, and otherwise processed.

26. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on the Site may contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions

  • Product photographs

  • Pricing

  • Promotions

  • Shipping charges

  • Delivery estimates

  • Product availability

  • Sizing information

  • Other Site content

We reserve the right to correct errors, inaccuracies, or omissions and to update information where permitted by applicable law.

If an error materially affects an order you have already placed, we will take appropriate action consistent with applicable law.

27. SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

The remaining provisions will continue in full force and effect.

28. WAIVER

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

A waiver will be effective only where expressly made and legally valid.

29. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies or notices published on the Site, constitute the agreement between you and Iron Reel regarding your use of the Site and purchase of our products, except where additional terms expressly apply.

30. CHANGES TO THESE TERMS

We may update or revise these Terms from time to time to reflect changes in:

  • Our products or services

  • Business operations

  • Technology

  • Legal or regulatory requirements

  • Payment or fulfillment practices

  • Other operational requirements

The current version will be published on this page with an updated “Last Updated” date.

Your continued use of the Site after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

31. GOVERNING LAW

These Terms of Service and any separate agreements through which we provide services to you shall be governed by and construed in accordance with the applicable laws of the United States and the State of Montana, without regard to conflict-of-law principles.

Nothing in these Terms is intended to limit, waive, or exclude any mandatory consumer rights or protections available to you under applicable federal, state, or local law.

32. CONTACT INFORMATION

Questions regarding these Terms of Service, our products, your order, or our services may be directed to us using the contact information below.

IRON REEL LLC

Website: ironreelco.com
Email: support@ironreelco.com
Address: 1001 S Main St, Ste 600, Kalispell, MT 59901, United States

Customer Support Hours:
Monday through Saturday, 8:00 AM–5:00 PM (Mountain Time)

IRON REEL LLC operates ironreelco.com as an online retail store offering outdoor apparel, headwear, accessories, and related lifestyle products.

For questions regarding an existing order, please include your order number and the email address used to place the order so our customer support team can assist you efficiently.