Shipping policy
At IronReelCo, every item is made to order. Please review the following information before placing your order.
Processing Time
Orders require 3–5 business days for production, quality inspection, and packaging before shipment.
Processing time does not include weekends or public holidays. During peak seasons or promotional periods, production may take slightly longer than usual.
Estimated Shipping Time
After your order has been processed and shipped, estimated delivery takes:
- 10–15 business days
The total estimated time from placing your order to delivery is approximately 13–20 business days.
Delivery estimates may be affected by customs processing, severe weather, carrier delays, holidays, or other circumstances outside our control.
Shipping Rates
- United States: $5.99
- International destinations: $8.99
Shipping charges are displayed at checkout before payment.
Free standard shipping is available on qualifying orders over $150.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow several business days for the carrier to update the tracking status.
Orders containing multiple products may arrive in separate packages. If this happens, you may receive more than one tracking number.
International Orders
International customers are responsible for any customs duties, import taxes, or handling fees charged by their country. These charges are not included in our product prices or shipping fees.
Customs procedures may also extend the estimated delivery time.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, contact us as soon as possible at support@ironreelco.com. We cannot guarantee that an address can be changed after an order enters production or has been shipped.
IronReel is not responsible for orders delivered to an address entered incorrectly by the customer. Additional shipping charges may apply if an order must be resent.
30-Day Delivery Guarantee
We guarantee that your order will be delivered within 30 calendar days from the shipment date.
If your order has not been delivered within this period and the tracking information does not show a successful delivery, please contact us. After verifying the shipment with the carrier, we will offer either:
- A replacement shipment at no additional cost; or
- A full refund for the undelivered item.
The guarantee does not apply when delivery is delayed or prevented by:
- An incorrect or incomplete address provided by the customer;
- The customer refusing or failing to collect the package;
- A package marked as delivered by the carrier;
- Customs duties or import requirements not completed by the recipient; or
- Events outside reasonable control, including severe weather, natural disasters, strikes, or government restrictions.
Lost or Damaged Packages
If your order arrives damaged, or if tracking indicates that the package may be lost, contact us at support@ironreelco.com with your order number and relevant photos or tracking details. We will review the issue and arrange an appropriate replacement or refund.
Contact Us
For questions about your shipment, please contact:
IronReelCo
1001 S Main St, Suite 600
Kalispell, MT 59901
United States
Email: support@ironreelco.com
Support hours: Monday–Saturday, 8:00 AM–5:00 PM